Return & Refund Policy
Effective Date: January 11, 2026
Thank you for shopping with Vial Case. Please review this Return & Refund Policy carefully before completing a purchase.
1. 30-Day Return Window
Vial Case allows returns within 30 days of delivery, subject to the conditions set forth below. All return requests must be submitted through the Orders page on our website.
Returns submitted outside the 30-day window will not be accepted.
2. Condition of Returned Items
To be eligible for return, items must be:
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In new, unused condition
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Unworn and unaltered
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Returned in original packaging
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Accompanied by proof of purchase
Items that show signs of use, wear, damage (other than approved shipping damage), or alteration are not eligible for return.
3. Return Authorization Process
All returns require approval.
To initiate a return:
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Submit a return request through the Orders page
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Once approved, Vial Case will provide a return shipping label
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The return label will be sent after the return request is submitted and approved
Returns sent without approval may be refused.
4. Return Shipping Costs
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Buyer Responsibility:
For standard returns, the customer is responsible for the cost of return shipping. -
Damaged or Defective Items:
If an item is received damaged or defective, Vial Case will cover the cost of return shipping.
In all cases, Vial Case will provide the return shipping label after the return request is approved. The cost of return shipping (if applicable) may be deducted from the refund.
5. Refunds
If a return is approved and received in acceptable condition:
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Refunds will be issued to the original payment method, unless otherwise determined by Vial Case
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Original shipping charges, taxes, and fees are non-refundable
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Refunds are typically processed within 7–10 business days after receipt and inspection
Where permitted by law, Vial Case reserves the right to issue store credit instead of a monetary refund.
6. Damaged or Defective Items
If you receive an item that is damaged or defective, please submit a return request through the Orders page within 7 days of delivery. We may request photographs or additional information to evaluate the issue.
If approved, Vial Case will determine the appropriate resolution, which may include replacement, refund, or store credit.
7. Risk of Loss
Vial Case is not responsible for items lost or delayed during return transit once the return label has been issued and the item is in the carrier’s possession.
8. Accessibility and Assistance
If you experience difficulty accessing this Return & Refund Policy or submitting a return request, please contact us at:
We will make reasonable efforts to provide assistance or an alternative means of access consistent with applicable law.
9. Policy Changes
Vial Case reserves the right to modify or update this Return & Refund Policy at any time. Any changes will be effective upon posting. Continued use of the website or completion of a purchase after changes are posted constitutes acceptance of the updated policy.
10. Governing Law
This Return & Refund Policy is governed by the laws of the State of Nevada, without regard to conflict-of-law principles.
