Privacy Policy

Effective Date: January 11, 2026

Vial Case (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit or make a purchase from our website (the “Site”).

1. Information We Collect

We collect the following categories of information.

A. Personal Information You Provide

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order details and communications

Payment information is processed securely by third-party payment processors and is not stored by Vial Case.

B. Automatically Collected Information

When you visit the Site, we may automatically collect:

  • IP address

  • Browser type and version

  • Device identifiers and operating system

  • Pages viewed, referring URLs, and interactions

  • Approximate location (city/state level)

This information is collected using cookies, pixels, session replay, and similar technologies.

C. Analytics and Tracking Technologies

We use third-party analytics and tracking tools to understand how visitors interact with the Site, improve performance, and support marketing activities. These tools may collect information such as mouse movements, scrolling, clicks, page views, and device data.

Analytics providers may include, but are not limited to:

  • Microsoft Clarity

  • Google Analytics

  • Meta (Facebook) Analytics and Pixel

  • Other similar analytics, performance, or marketing tools

These providers may collect information directly from your browser or device and may use cookies or similar technologies subject to their own privacy policies.

2. How We Use Your Information

We use collected information to:

  • Process and fulfill orders

  • Communicate regarding purchases or inquiries

  • Provide customer support

  • Analyze Site usage and performance

  • Improve products, services, and user experience

  • Support marketing and advertising efforts

  • Detect fraud and prevent misuse

  • Comply with legal obligations

3. Cookies and Tracking Controls

Cookies and similar technologies are used for:

  • Essential site functionality

  • Analytics and performance monitoring

  • Marketing and advertising measurement

You may control or disable cookies through your browser settings. Disabling cookies may affect Site functionality.

Some third-party analytics providers may offer opt-out mechanisms through their respective platforms.

4. Sharing of Information

We may share information with:

  • Service providers, including:

    • Shopify (e-commerce platform)

    • Payment processors

    • Shipping carriers

  • Analytics and advertising partners, including those listed above

  • Legal authorities, when required by law

  • Business transfers, such as a merger, acquisition, or sale of assets

We do not sell personal information in the traditional sense. We do not knowingly sell or rent personal information for monetary consideration.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

6. Nevada Privacy Rights

Nevada residents have the right to opt out of the sale of covered personal information, as defined by Nevada law.
Vial Case does not sell covered personal information.

Requests may be submitted to:
📧 hello@vialcase.com

7. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the right to:

  • Know what personal information we collect, use, or disclose

  • Request access to or deletion of personal information

  • Request correction of inaccurate personal information

  • Opt out of certain data sharing or processing where applicable

  • Not be discriminated against for exercising your rights

Important CPRA Notice

We do not sell personal information for monetary consideration.
We may share limited information with analytics and advertising partners for business and marketing purposes, which may be considered “sharing” under California law.

California residents may opt out of such sharing by contacting:
📧 hello@vialcase.com

We may verify your identity before processing requests.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Third-Party Services and Links

The Site may contain links to or integrations with third-party services. We are not responsible for the privacy practices of third parties and encourage you to review their policies separately.

10. Accessibility and Alternative Access

If you experience difficulty accessing this Privacy Policy or wish to receive it in an alternative format, please contact us at:

📧 hello@vialcase.com

We will make reasonable efforts to provide assistance consistent with applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date. Continued use of the Site constitutes acceptance of the updated policy.

12. Contact Information

For privacy-related questions or requests:

📧 hello@vialcase.com
🏢 Vial Case
📍 Las Vegas, Nevada, USA